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Frequently Asked Questions

  1. Click "Sign In / Create Account" in the upper right corner.
  2. You will be directed to a registration page where you will enter your email and create a password.
  3. You will be sent an email verification to confirm the account creation.

  1. Sign in
      1. Click "Sign In" in the upper right corner of the page to log in to your account. You will be directed to a new page to enter your email address and password. If you have forgotten your password, please click on "Forgot Password" and enter your registered email address. You will receive an email with a link to reset your password. New customers can sign up for an account by clicking "Sign In / Create Account".
  2. Browse our online shopping!
      1. Click "Shop Online" or enter keywords  in the search bar at the top of the page to search for specific items. You can search by price, brand, promotion and special price.
      2. Once you find your item on the search page, click the item to see all the information about the product. You can find product composition, shipping size, weight and nutrition information.
  3. Add to cart
      1. On the product page, enter the quantity you want and click "Add to Cart". You can continue shopping or view the contents of the shopping cart by clicking "Shopping Cart".
      2. Change quantity / remove product
        1. In the box below Quantity, enter the required quantity and your shopping cart will update automatically. You can also delete the item from the shopping cart by clicking the "×" under the delete column, or update the quantity to "0", the shopping cart will be automatically updated.
  4. Continue to checkout
      1. When you're done shopping, click "Continue Checkout." You will be able to view the shopping cart and make any changes.
      2. Enter your billing address and shipping address. You can change your billing and shipping addresses.
      3. Note: Orders can only be shipped to the 48 U.S. states, excluding Alaska and Hawaii. We are unable to send PO boxes and APO / FPO military addresses, US territories (ie Guam and Puerto Rico), and areas outside the United States. If we are unable to process the wrong shipping address, your order will be cancelled.
  5. Discount code
      1. In the shopping cart, enter the promotional code and click "Submit." Your discount will be shown on the right screen.
      2. Note: You can enter your promotional code before checkout.
  6. payment information
      1. Select "Credit/Debit Card (3D and SCA Secured) Stripe" as the payment method. We accept American Express, Visa, Mastercard and Discovery cards. Enter your credit card information, including name, credit card number, and CSC code in the appropriate boxes.
  7. Check and submit order
      1. Check your order one last time and click "Submit Order". You will receive an email confirming your order.
      2. Note: Do not click Submit multiple times , otherwise the system will place the order repeatedly.

  1. ign in to your account
  2. Click on "Order History"
  3. Select your order and it will display information about the order

Pricing Terms
This website cannot confirm the price of the final product until the order is completed. Pricing errors may occur on this website. Even if you receive an order confirmation or shipping notice from this website, this website reserves the right to cancel any order containing pricing errors, without any loss, this website reserves the right to contact you Or notify you of the right to cancel your order. Product prices may differ from our physical stores.

Note: (i) All Website branches do not accept online prices or competitors' advertising prices. (ii) Our online store will be different from any other online or offline retailer.

Promo Code Terms
The promo codes provided on this website are time-limited and may expire or terminate without notice. In violation of the law, promotional codes are invalid. Do not copy, sell, transfer or otherwise provide promotional codes. Promotional codes only apply to orders sent to the same address. If the promotion has a minimum purchase requirement, taxes and shipping costs are not included in the minimum purchase amount. If you return an item purchased using a promotional code, this website will refund the promotional amount from your order amount. The promotional code cannot be exchanged for cash, and this website reserves the right to cancel or change the promotional code at any time.

Limited Quantity Terms
This website reserves the right to limit the quantity of goods purchased per person, household or order for any reason. These restrictions may apply to the same account, the same credit card, and orders using the same billing and / or shipping address. This website reserves the right to cancel the purchase of goods from distributors or third parties who intend to resell the products of this website at their own discretion.

Out-of-stock clause
This website makes every effort to confirm that every item is in stock, but some items may be out of stock and can be shipped immediately. If any of the items in your order are out of stock, we will specifically indicate in the shipping confirmation email that the final order amount will also be adjusted.

Priority offtake volume
This website does not provide priority offtake volume for any online products.

Returns and refund terms
Goods sold are non-refundable. If the reason for the return is due to the responsibility of this website, this website reserves the right to refund at its discretion. For any inquiries regarding the following returns (but not limited).

  • Items damaged during transportation
  • Sent the wrong item
  • Items of questionable quality

Items sold and sent on this website may not be returned to any Website. Please check your shopping cart carefully before buying.

Please allow about 10-15 business days to process a refund for your purchase. This website refund will only be refunded to the original shopping credit card account. It takes about 72 hours or more for the credit card to be returned to your account bill.

Note: Any product shipped on this site, even if specifically tailored to certain product preferences, may not be suitable for all customers. Please read each product label and determine if you can use the product. You are solely responsible for it. Any products sent from this website of Dahua Supermarket are at the buyer's own risk.

We accept the following online payment methods:

  • Credit/Debit Card (3D and SCA Secured) Stripe

Your credit / debit card will be charged as soon as the order is completed. If the order is not successfully placed, the credit card bill displays this charge as a pending charge. This fee will be refunded within 2-14 working days.